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  • How do you come up with your collections?
    Simply put, our world is inspirational. We travel, explore, read, laugh, goes on and on. Soak it all up and there is bound to be a special spark that inspires more introspection. That is what brings out the message of each collection and the names of each scent. Can't wait to show you what's next!
  • How did Archer B Well get started?
    Short answer: We have a candle addiction. Longer Answer: We followed our drive for creativity and creating something unique that lets people put their aesthetic in the air.
  • How can I maximize burn time?
    It all starts with the first burn. This should be anywhere from 3-6 hours to ensure the melt pool covers the surface from edge to edge. After that your burns should be paced in 3-5 hour intervals followed by a complete cool down. During the cool down the scent will still be present in the space. Soy has a wonderful bonding effect with fragrance which means this "recooled" portion of wax will still have a steady scent when you begin to burn again.
  • What's your return policy?
    We do not currently offer returns and/or refunds. If you would like to view our exchange policy then please select our Shipping and Exchanges page.
  • Why do I need to trim the wick?
    Trimming the wick to 1/4" before each burn gives the flame a fresh start. Long wicks or leftover from a previous burn can change how large the flame becomes and if it deposits burnt wick residue into the pure wax of your candle. Little differences, like a large flame, can change how fast your candle burns so make sure to give it a good trim each time.
  • Where is Archer B Well located?
    We are located in Wilmington, North Carolina.
  • Do you use paraffin in your candles?
    Nope, there will never be paraffin in our products. We use renewable and all natural wax.
  • How strong are ABW scents?
    Scent sensitivity is as subjective for each person as finding your favorite scent. Archer B Well candles are designed to support a room, not overpower it. We use the highest amount of fragrance oil possible but in a balanced way. All our blends are uniquely customized using ratios that compliment the various robust or demur notes that meld together to make an individual candle scent. Just like in nature, some fragrances will easily stand out over others initially, which is why every product page transparently displays all the essences we use. If you are concerned about scent strength, start small with a Bae B candle or try our wax melts.
  • Are your wicks zinc free?
    Yes, our wicks are lead & zinc free. Our wicks are made from cotton and tiny paper threads woven together to compliment natural waxes giving longer and more consistent burn time and scent release. Don't forget to trim your wick before each burn, it does make a difference.
  • Are your candles safe for pets?
    Yes! Breathe easy knowing that you aren't tainting your air quality with carcinogens and toxins. Your home should be a happy, healthy place for all who live there. That being said, all ABW wax products are seriously scented with fragrance oils that are never designed for consumption and ingestion. The ratio of our blends does substantially lower the risk essential & fragrance oils pose when in their true liquid form but should only be used for its original intended purpose. If ingested, do your floof a favor and consult your vet.
  • Where are your products made?
    All handmade products are developed & produced in North Carolina and our raw materials are sourced from the USA. Any product not built in the ABW Candlaboratory is sourced from other small American business creators (never Amazon) that comply with our Planet Positive standards with their own sustainability initiatives.
  • When can I expect my order?
    Current processing time is around 2-5 days. Shipping Orders: Shipping takes an additional 2-3 days, sometimes more depending on the shipment provider. You will receive an email with tracking when your order ships. Local Orders: Local Pickup is available on a weekly basis and is usually located at our market booth or other local establishment. Local Delivery is available for $5 within the Wilmington NC area.
  • Yay I placed my order! How do I know it was accepted?
    Congratulations! 💯 Your confirmation with your order details should be in your inbox. It might be hiding in the spam folder, but if the confirmation cannot be found contact us.
  • I accidentally put in the wrong address, what do I do?
    If you need to make a change, please immediately contact us with your order # and correct address. We cannot be held liable for orders that have incorrectly entered shipping addresses but try to save the day as much as possible.
  • What does your local delivery look like?
    We deliver locally to the Wilmington, NC area within a 10-mile radius of Walgreens located at 4521 Oleander Dr. for a $5 fee. Delivery setup will be discussed on a case by case basis to ensure that your order gets to you and isn't sitting in the sun all day. 🥵 If you would like your order delivered and you are outside of our delivery radius, please contact us to discuss additional delivery fees.
  • Where do you ship too?
    We only ship domestically in the United States. For now... 😏
  • Tell me more about this pickup option...
    We offer local pickup for those in the Wilmington NC area who wish to meet us at our weekly local booth. Check out our "Archer About Town" posts on Instagram or our event page on our website to see where the booth will be. Your bag will already be waiting for you to arrive. Make sure that you carry proper ID and order confirmation so that we know the right bag is with the right person. If paying in cash upon pickup, do not forget to include tax.
  • How do I get free shipping?
    We offer free shipping when you buy $75.00 or more. You can also use your rewards points as a LUX LIFE member on a Free Shipping coupon if the need arises.
  • When I ordered I selected the pickup option, but now I need it delivered.
    We would gladly help deliver your products within our 10-mile radius of Walgreens located at 4521 Oleander Dr. There is a $5 delivery fee within our designated radius. If outside this radius, please contact us to discuss additional delivery costs.


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